FAQ

Do I need to install anything on my computer? No. EVA runs in the browser; you only need your account and a connection.

Why do I see one incident with many alerts inside? Because EVA correlates related alerts into a single incident to reduce noise. Open it to see the detail.

I acknowledged an incident by mistake — can I undo it? Yes. Reopen the incident and change its status; it's recorded in the timeline.

I don't have permission to run an automation. Permissions are set by your administrator based on your role. Request access if you need it.

Who do I contact about a platform issue? Your internal administrator or the E3 CreaTIC support center.