Who we are
We don’t add complexity.
We put it in order.
We help teams running complex network and IT operations leave reactive operations behind — not by selling them another tool, but by putting order into what they already have.
Where we come from
We lived the problem before we had a solution for it.
Most of us leading E3 CreaTIC come from the client side. We ran networks, managed assets and handled incidents before writing a single line of code to solve them. We know first-hand what it means to operate without full visibility, to fight fires instead of preventing them, and to depend on systems that don’t talk to each other.
E3 CreaTIC was born in 2012 out of that frustration, not out of a product idea. That is why, fourteen years later, we still measure our work by what stops burning in a client’s operation — not by how many licenses we sell.
- 2012
Founded
Incorporated in Colombia. First digital transformation projects.
- 2015
ITSM–ITAM specialization
Deep focus on service and asset management for IT operations.
- 2022
Telco focus
Specialization in telco network and IT operations, with service management.
- 2024
Portfolio consolidation
Portfolio consolidated across ITSM/ITAM, Monitoring and AIOps. Liberty Latin America as anchor client.
- 2026
EVA launch
Our own AIOps platform. Pilot validated with 97.9% noise reduction.
Most operations projects don’t fail for lack of technology.
- A vendor convinces whoever owns the pain that its product alone is the complete answer.
- The project goes live, but nobody put the processes, the data and the roles behind the operation in order first.
- Months later the team is back to spreadsheets and manual control — with one more license to pay for.
How we think differently
Large vendors care about their product — not about their client’s whole operation. We don’t sell product first: we specialize in being the guide who puts operating criteria in order before installing any technology. The protagonist of this story is our client’s operations team — our job is to make sure they finally win, after years of dealing with failed projects.
Two ways to accompany a project
Arrives with the answer already decided before knowing your operation. Fixes the symptom, eases the urgency — and leaves before the real problem shows up again.
We understand your operation first —processes, data, people, vendors— and only then recommend the technology that supports it. We stay until the operation anticipates on its own.
What we specialize in
The three systems and one capability that hold up any mature operation.
We don’t sell them as isolated modules: we integrate them as the nervous system of your operation, so you stop fighting fires and start anticipating.
Service Management
Full service and ticket lifecycle, with clear rules and real end-to-end traceability.
Network & IT Asset Management
Discovery, lifecycle and licensing of assets — the foundation everything else stands on.
Observability & Event Management
From thousands of loose alerts to explainable root causes, with EVA as our own intelligence engine.
Integration, Automation and AI
Knowing these three systems inside out is what lets us integrate them with each other, automate actions across them and use artificial intelligence to take the operation to a more mature and efficient level.
Where we create the most value
Our value grows with the complexity of your operation.
The more heterogeneous your operation, the more sense what we do makes.
Multi-site
Operations with multiple sites spread across several cities or countries.
Multi-vendor
Different providers managing network or IT within the same operation.
Multi-brand
A mix of hardware brands and technologies coexisting in the same network.
Multi-team
Several teams and people involved in the daily operation of the infrastructure.
If your operation has a single site, a single provider and a single brand, you probably don’t need us yet. When the operation gets complex, that’s where we make the difference.
Our mission
To move our clients from reactive operations to operations that anticipate, simplifying IT complexity and making its efficiency visible.
Let’s talk about your operation
No generic proposal, no filler slide deck — with your real operation on the table.