Automations

EVA can run actions automatically when an incident occurs: send notifications, open tickets or start a remediation. These actions are defined as flows (playbooks).

In your daily work

• You'll see which automations were triggered in the incident timeline.
• Some actions require your approval before running (human governance).
• You can manually launch an available flow from the incident detail.

Common examples

• Notify a Microsoft Teams channel when a critical incident is created.
• Automatically create a ticket in the service desk.
• Run a remediation routine (for example, restart a service) after approval.

Important: impactful automations (remediations) always record who approved and ran them.