User manual
Alerts & incidents
EVA groups many related alerts into a single actionable incident, so your team focuses on what matters.
Severities
| Severity | Meaning | Suggested action |
|---|---|---|
| Critical | Service down or major impact | Immediate attention |
| High | Significant degradation | Act within minutes |
| Medium | Anomaly to watch | Review during the shift |
| Low | Informational | No immediate action |
Working an incident
- Open the incident from the dashboard or the Incidents list.
- Review the timeline and the correlated alerts.
- Acknowledge it to signal you're handling it.
- Assign it to the responsible person or group.
- When solved, close it and add a note.
Statuses
An incident moves through: New → Acknowledged → In progress → Resolved → Closed.
Tip: use incident comments to keep traceability; they're recorded for later reporting.