FAQ

Can other organizations see my information? No. The portal is isolated per organization: each customer sees only their own data.

How often is data updated? Information refreshes automatically on a regular basis. The frequency depends on your service setup.

Can I download the information? Yes. Inventory and reports can be exported or downloaded.

I forgot my password or can't sign in. Use your SSO provider's recovery or contact your organization's administrator.

Who resolves the incidents I see? The E3 CreaTIC operations team, according to your service agreement. The portal gives you status visibility.