Solutions
Service processes that scale
Service Management (ITSM)
Standardize incident, request and change management with no-code flows, self-service and measurable service-level agreements.
Capabilities
Incident management
Handling flows with prioritization and automatic escalation.
Self-service
Portal and knowledge base to resolve without opening a ticket.
SLAs and KPIs
Measurable service agreements: MTTR, compliance, availability.
Operations integration
Tickets triggered from EVA’s automation engine.